Case management: one coordinator for the moving pieces.
Schools, insurance, prior authorizations, outside providers, IEP teams. There's a lot to keep coordinated when a child needs intensive care. Our case manager does it, so you're not the one on hold.
One coordinator for the moving pieces.
In an outpatient model, the parent is the de facto case manager: the only person holding the whole picture, the only one with all the phone numbers, the only one chasing prior authorizations. In our program, that work belongs to a clinical case manager who's part of the team.
The case manager isn't outside of clinical care looking in. They're in the same weekly team meeting as the therapist, OT, SLP, and psychiatrist. What they coordinate is informed by what the clinical work needs.
What case management actually handles.
Inside the program, case management handles:
- Insurance verification, prior authorizations, and ongoing benefit checks
- School coordination, with your permission, including IEP and 504 conversations
- Outside provider coordination: pediatrician, developmental peds, outside therapists, anyone already in the picture
- Step-down planning when your child is ready to transition to less-intensive care
- Records, releases, and the paperwork that piles up around intensive care
- A single point of contact for parents: one number, one inbox, one person who knows your child's file
Why it's on the team.
Most programs treat case management as administrative work. We treat it as clinical work that happens to involve paperwork. The case manager understands why a particular prior authorization matters, why a school accommodation request fits a child's plan, why a step-down date matters as a clinical decision and not just a discharge target.
That's the difference between coordination that helps the clinical work and coordination that drifts away from it.
Is this part of what your child needs?
Case management is part of every child's admission to our program, not a separate service you opt into. If you've been the one carrying the coordination load for a year or more, this is what changes once admission starts.
The first call is a 15-minute conversation.
Tell us what's going on with your child.
A 15-minute call. We'll listen first, then help you figure out the right next step.