Insurance verification, before your child starts.
No surprise bills. No starting treatment and finding out coverage doesn't apply. We verify your specific benefits the same day and walk you through what they mean, before day one.
Why we verify before you start.
Behavioral health benefits are complicated. The same plan can cover outpatient therapy fully and limit day-treatment to a fixed number of days. Deductibles, copays, prior authorization requirements, network status: all of it matters, and none of it is obvious from a member card alone.
We verify your specific benefits with your specific plan before your child starts, so the financial picture is on the table when you're deciding whether to admit. Nothing about the program runs on a billing surprise.
What we need from you.
To verify, we need:
- A clear photo of the front and back of your insurance card
- The policyholder's date of birth (sometimes that's a parent, sometimes the child; both ways work)
- Your child's date of birth
- A few minutes on a call so we can collect anything else the carrier asks for
That's it. You share that during the intake conversation; the verification process kicks off in parallel with your child's in-person evaluation.
What we do with it.
Our admissions and case management team calls your carrier directly, confirms network status, asks about applicable benefits for pediatric day-treatment (PHP and IOP), confirms any prior authorization requirements, and gets specifics: deductible status, copays, allowed days, any clinical documentation the carrier wants up front.
We're working with the carriers, not the patient portal. That's why the verification gives you real answers rather than generic plan brochure language.
What you get back.
The same day, we come back to you with a plain-language summary: what's covered, what your out-of-pocket will be (if anything), what prior authorization will be needed before day one, and what to expect ongoing. The summary covers PHP and IOP separately so you know what each level would mean financially.
If something in your plan is unusual (a gap, a coverage limit, a clinical documentation requirement), we tell you up front, not after the fact.
Prior authorization, handled.
Once verification is done and you decide to move forward, our team handles prior authorization end-to-end: clinical documentation, peer-to-peer reviews when carriers require them, and re-authorization when continued care extends past the initial period. You don't call the carrier. We do.
For families who've been carrying the insurance-coordination load for months or years before finding us, this is often the single biggest relief of the first week.
We are ready when you are.
Tell us what's going on. We'll verify your benefits while we figure out the right level of care together.